The following outlines the specifics of the policy:
Damaged, Defective, or Incorrect Products
OutletBayConnect stands by the quality of its products, however in the event customer receives a product that is damaged or defective, and choose to issue a refund, customer is required to provide OutletBayConnect with supporting materials. These include records of complaints and clear photos or videos of the damaged or defective products. as well as your order number. The documentation must be submitted to outletbayconnect@gmail.com within 24 hours of product arrival. Based on the extent of the damage or defect, OutletBayConnect's support team will determine whether to issue a partial or full refund or reship the product.
In the unusual event that the products customer receive differ from what was ordered (such as incorrect color, model, size, or specifications), OutletBayConnect will review the evidence against the order description. If it is confirmed that the incorrect products were sent, the order will either be reshipped with the correct items at no additional cost or a refund will be provided, in line with your preference.
Missing or Lost Shipments
Outlet Bay Connect is not responsible for lost or stolen packages once they have been sent off and are in the hands of the carrier. We kindly inform our valued customers that once packages are dispatched to the carrier for shipping, Outlet Bay Connect relinquishes responsibility for any lost or stolen items. Therefore, if your order is marked 'DELIVERED' according to the tracking information, and you did not receive your package we recommend contacting the respective carrier directly for any concerns regarding the delivery process. Outlet Bay Connect is not responsible for lost or stollen packages. Thank you for your understanding and cooperation in this matter.